SMS Terms & Conditions

1. SMS Service Description

EnglishCall.ai offers SMS notifications as part of our AI-powered English conversation practice service. By providing your phone number and completing verification, you consent to receive text messages from EnglishCall.ai at the phone number +1-681-202-2898.

2. Types of SMS Messages

You may receive the following types of transactional SMS messages:

Critical Notifications (Immediate):

• Verification Codes: 6-digit OTP for phone number and login verification
• Critical Usage Alerts: When you have 5 minutes or less remaining

Service Notifications:

• Session Summaries: Brief summary after practice sessions (optional)
• Usage Alerts: Notifications when practice time is running low
• Account Updates: Important changes to your account or subscription

We DO NOT send marketing or promotional messages via SMS without separate explicit consent.

3. Opt-In Process

You provide consent to receive SMS messages when you:

• Call our service number +1-681-202-2898 and initiate contact
• Message our WhatsApp Business number +14155238886
• Provide your phone number and request a verification code
• Enter the verification code to confirm your phone number

By completing these steps, you explicitly consent to receive transactional SMS messages related to your use of EnglishCall.ai.

4. Opt-Out / Unsubscribe

You can opt-out of SMS notifications at any time by:

• Replying STOP to any SMS message
• Texting STOP to +1-681-202-2898
• Managing notification preferences in your account settings
• Contacting support at support@englishcall.ai

5. Message Frequency

Message frequency varies based on your usage:

• Verification Codes: As needed when you log in or verify your account
• Usage Alerts: Maximum 1-2 per month (only when approaching limits)
• Session Summaries: After each practice session (optional, can disable)

Maximum Frequency: We implement rate limiting to prevent spam. You will not receive more than 10 SMS messages per day from our service.

6. Message & Data Rates

Check with your mobile carrier for pricing details. If you have an unlimited messaging plan, SMS from EnglishCall.ai are typically included at no additional cost.

7. Supported Carriers

Our SMS service is supported on major US carriers including:

• AT&T, T-Mobile, Verizon, Sprint
• US Cellular, Boost Mobile, Cricket
• Metro PCS, Virgin Mobile
• And most other US mobile carriers

If you experience issues receiving SMS, please contact your carrier or our support team.

8. SMS Commands

You can text the following commands to +1-681-202-2898:

• HELP - Get help with SMS commands and service information
• STOP - Unsubscribe from all SMS notifications
• START - Re-subscribe to SMS notifications (after STOP)
• STATS - View your usage statistics and remaining minutes
• BALANCE - Check your account balance and subscription status

9. Privacy and Security

Your phone number and SMS communications are protected:

• Phone numbers are hashed using SHA-256 encryption
• Messages are transmitted via secure Twilio infrastructure
• We do not sell or share your phone number with third parties
• SMS content is logged for support and compliance purposes only

For more information, see our Privacy Policy.

10. Limitations and Disclaimers

• SMS delivery is subject to carrier availability and network conditions
• We cannot guarantee delivery time or success of SMS messages
• Some messages may be delayed due to carrier filtering or network issues
• International SMS may not be supported or may incur additional fees

EnglishCall.ai is not liable for delays, failures, or costs related to SMS delivery.

11. TCPA Compliance

EnglishCall.ai complies with the Telephone Consumer Protection Act (TCPA) and related regulations:

• We only send SMS to users who have provided express consent
• All messages are transactional and service-related
• We honor opt-out requests immediately (within 24 hours)
• We maintain records of consent for compliance purposes

12. Changes to SMS Terms

We may update these SMS Terms from time to time. Continued use of SMS services after changes constitutes acceptance. We will notify you of significant changes via SMS or email.

13. Support and Questions

For questions or issues related to SMS:

• Text HELP to: +1-681-202-2898
• Email: support@englishcall.ai
• Website: https://www.englishcall.ai